Tips and Tricks – web browsers

If you experience problems progressing in the courses, we suggest the following basic options

• log out, then log in to your account again to see if that clears a blockage
• access your course in another browser, e.g., Chrome, Firefox, Safari, Microsoft Edge
• do some simple web browser maintenance by clearing the browser cache and/or cookies – you will find below a list of simple instructions on how to do that for common browsers (you could also do a web search on how to clear the cache for your specific browser). Remember to refresh your page in the course after making changes to ensure they take effect.
• log into your course on another device

If you continue to experience issues, you can also raise a support ticket (please provide as much information as possible to be able to best assist you).

WEB BROWSER MAINTENANCE

NOTE: If the following information looks too technical for you, please seek local help as we are unable to assist individuals with technical problems with their device.

Chrome – desktops and laptops

1. On your computer, open Google Chrome.
2. At the top right, click the Menu button (three vertical dots).
3. Click Delete browsing data from the list.
4. At the top, choose a time range. To delete everything, select All time.
5. Tick the boxes next to Cookies and other site data and Cached images and files.
6. Click the Delete data button then refresh your page in the course after making changes to ensure they take effect. NOTE: You can try just clearing the ‘Cached images and files’ first and see if that helps.

Chrome – Android devices

1. On your device, open Google Chrome.
2. At the top right, click the Menu button (three vertical dots).
3. Tap Delete browsing data.
4. From the Time range drop-down menu, select All time.
5. Tap More options and tick the boxes next to Cookies and site data and Cached images and files.
6. Tap the Delete data button.
7. Exit/quit all browser windows and re-open the browser.

Chrome – iPads and iPhone

1. On your iPhone or iPad, open Google Chrome.
2. Tap the Menu button (three vertical dots)
3. Tap History from the drop-down menu (Note: if this is not in the list, go straight to step 4)
4. Scroll through the menu and tap Delete browsing data.
5. Click on Time Range and select All time. Click Back to return to the Clear Browsing Data page.
6. Select Browsing History, Cookies, Site Data and Cached Images and Files
7. Tap Clear Browsing Data 
8. Tap Clear Browsing Data again to confirm your selection.

Firefox – Windows

• Click the menu button and choose Options.
• Select the Privacy & Security panel.
• In the Cookies and Site Data section, click Clear Data….
• Remove the check mark in front of Cookies and Site Data.
• With Cached Web Content check marked, click the Clear button.
• Close the about: preferences page. Any changes you’ve made will automatically be saved.

Firefox – Android devices

1. Tap the menu icon located at the top right corner. …
2. Tap Settings.
3. After that, you will be taken to the settings screen. …
4. You will then be taken to a list of what can be cleared. Hint: try leaving cookies intact first.
5. After those have been selected, tap the Clear data button to actually clear the cache and cookies.

Safari – Mac 

Microsoft Edge

1. Open the Settings Menu. In the top right hand corner you’ll see three dots in a horizontal line. …
2. Locate Clearing Browsing Data. …
3. Choosing What to Clear. …
4. Restart the Browser.