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Safe Ministry Training – Support

We are committed to helping resolve any problems you may have using this site or the training courses.
This page provides some general advice that may help, and a link (below) to our support system where you can lodge a support ticket detailing the problem.

Please note that if you not familiar with using the internet or uncomfortable with using it, your first action should be to contact the Online Assistant in your church (if you are part of a Sydney Anglican church). Your Senior Minister will be able to tell you who that is.

If you do submit a support ticket, we will endeavour to respond to your problem within one business day.

Some common issues:

Logging In

  • Logging in

    • The log in page is here:
    • In order to log in, you first need to register here:
    • Once you have registered you can log in using the email address and password that you set up at registration.
    • Make sure that your email address and password are entered correctly. They are case sensitive, and a common problem occurs when copying and pasting email addresses and passwords, where a space is added to the end.
  • I can't login!

    • If your attempts to log in are unsuccessful, don’t keep trying! If you have six unsuccessful attempts close together, the system will lock you out for a period of time.
    • If you are not sure of your password, use the ‘lost your password?’ link on the log in page. This will send you a special password rest link to your email address. Click on this link within 30 minutes to reset your password. If the click doesn’t seem to work, try copying and pasting it into the address bar of your browser.

Registering and Buying Access/Enrolling
If you experience problems registering or paying for Safe Ministry Training (either online or face to face courses) please check through these common solutions:

  • Registering v Buying Access To Training

    • Make sure that any anti-virus or anti-malware software is not interfering with accessing this site.
    • Note that registering is a separate process to buying access to training. You need to register first and then you can buy access to training.
  • How can I pay for training?

    • You can pay by credit/debit card (Mastercard or Visa) or PayPal. Paypal allows you use whatever sources of cash/credit you have linked to your PayPal account. We are no longer able to accept direct deposit as a payment method.
    • Please note that all personal information collected is done so via an encrypted connection and stored in an encrypted database on a secure server. Credit card/PayPal transactions are all conducted via Westpac or PayPal’s secure sites. No credit card details are ever stored on our server. Please see our full Privacy Policy for details of how we treat your data.
  • I'm having problems registering or buying access to training

    Most problems at this point relate to one of the following:

    • Trying to use a device with a small screen. While we have tried to make the website functional on a wide range of devices, those with very small screens and/or low resolutions will make it harder to navigate or use the site.
      Please try again using a larger screen.
    • Issues with your web browser. Please see the next section for suggested solutions.

Tips and Tricks – web browsers

If you experience problems progressing in the courses, the chances are that doing some simple maintenance on your web browser will fix it.
This involves clearing the browser cache and/or cookies.
Here’s a list of simple instructions on how to do that for common browsers.

NOTE: If this looks too technical for you, either seek local help or simply try another browser. We are unable to assist individuals with technical problems with their device.

  • Chrome - desktops and laptops

    1. On your computer, open Chrome.
    2. At the top right, click More .
    3. Click More tools Clear browsing data.
    4. At the top, choose a time range. To delete everything, select All time.
    5. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
    6. Click Clear data.
    7. NOTE: Try just clearing the ‘Cached images and files’ first and see if that helps.
  • Chrome for Android

    1. Tap Chrome menu > Settings.
    2. Tap (Advanced) Privacy.
    3. From the “Time Range” drop-down menu, select All Time.
    4. Check Cookies and Site data and Cached Images and Files.
    5. Tap Clear data.
    6. Exit/quit all browser windows and re-open the browser.
  • Chrome for iPhone and iPad

    1. Open Google Chrome on your iPhone or iPad and tap the Options
    2. Tap Settings
    3. Scroll down and tap Privacy.
    4. Tap Clear Browsing Data.
    5. Select which Browsing Data to clear (Browsing History, Cookies, Site Data, Cached Images and Files) then Tap Clear Browsing Data.
    6. Tap Clear Browsing Data again to confirm your selection.


  • Firefox - Windows

    • Click the menu button Fx57Menu and choose Options.
    • Select the Privacy & Security panel.
    • In the Cookies and Site Data section, click Clear Data….
    • Remove the check mark in front of Cookies and Site Data.
    • With Cached Web Content check marked, click the Clear button.
    • Close the about:preferences page. Any changes you’ve made will automatically be saved.


  • Firefox for Android

    1. Tap the menu icon located at the top right corner. …
    2. Tap Settings.
    3. After that, you will be taken to the settings screen. …
    4. You will then be taken to a list of what can be cleared. Hint: try leaving cookies intact first.
    5. After those have been selected, tap the Clear data button to actually clear the cache and cookies.
  • Safari 8.0 - 10.0 (Mac)

    Safari 8.0 – 10.0 (Mac) – Clearing Cache and Cookies
    1. Click Safari in the upper left hand side of your screen. In the menu that appears, click Preferences.
    2. In the window that appears, click the Privacy tab. Click the button Remove All Website Data….
    3. Click Remove Now in the pop up window that appears.
  • Microsoft Edge

    1. Step 1 – Open the Settings Menu. In the top right hand corner you’ll see three dots in a horizontal line. …
    2. Step 2 – Locate Clearing Browsing Data. …
    3. Step 3 – Choosing What to Clear. …
    4. Step 4 – Restart the Browser.
  • Internet Explorer

    1. Select Tools (via the Gear Icon) > Safety > Delete browsing history…. …
    2. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
    3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.

Support Ticket

If none of the above help, please raise a support ticket.

  • Do give us as much detail as possible, including any error messages.
  • While we endeavour to assist as much as possible, we cannot guarantee trouble free operation with every single internet connected device.
  • Phone assistance is generally not available
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