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Safe Ministry Training – Support

We are committed to helping resolve any problems you may have using this site or the training courses.
Please note the following:

  • If you not familiar with using the internet or uncomfortable with using it, your first action should be to contact the Online Assistant in your church (if you are part of a Sydney Anglican church). Your Senior Minister will be able to tell you who that is.
  • We have a growing knowledge base of articles and frequently asked questions that might well assist you with your issue. Please consult the Knowledge Base before raising a support ticket

If you do submit a support ticket, we will endeavour to respond to your problem within one business day.

Support Ticket

If you still need assistance after consulting the Knowledge Base, please raise a support ticket below.

  • Do give us as much detail as possible, including any error messages.
  • While we endeavour to assist as much as possible, we cannot guarantee trouble free operation with every single internet connected device.
  • Phone assistance is generally not available

Please note: Between December 24th and January 2nd 2019 support will generally not be available.
Any support tickets posted in that period will be attended to during the first week of January.

Name *

Email *Your Email by which we will get back to you.

Category of support *

Type of device used: *

Web browser used: *

Which course are you taking? *

Brief Description *A brief summary of the issue

Detailed Description *Please describe the reason for the support request - as much detail as possible please. A member of our support staff will respond as soon as possible.

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