How does the one month grace period work with online training?

A person must complete their online training including the webinar within 3 years and 1 month from their last training. The one month extra is a grace period and should not be taken unless absolutely necessary.

It is important to keep in mind that at busy times of the year, it may take 2-3 weeks after completing the self-paced part of the course before a space in a webinar is available.
It is recommended that you allow 1-2 months to complete all components of the online training before the expiry date of any current training.

How can I contact the ODSM (Office of the Director of Safe Ministry) if I need to during online training?

At regular points throughout the training, there are opportunities to contact the ODSM. This may include the need for pastoral support, to make a report or to raise something about the training.

For Online Assistants, it’s best to let the participant contact the ODSM directly rather than you doing this on their behalf. If you have any serious concerns please raise this with your Safe Ministry Representative or the ODSM.

Can I successfully complete the training on a smartphone?

You can complete the self-paced components of the training on a smartphone or mobile device, although this will depend on an individual’s preference and the actual device used.

However, do not attend the live webinar on a smartphone.

Webinars are interactive sessions and you will not successfully complete a webinar on these smaller devices (you will be required to attend another webinar if you use a smartphone). Please use a desktop computer, laptop or tablet instead.

Receiving your certificate when training is complete

For face-to-face training, certificates will be emailed directly to participants with a note reminding them to forward it through to their Safe Ministry Representative and to record when they are next due to participate in training.

For online training courses, once attendance and participation at the final component of the course (a live webinar) is confirmed, users will be emailed a special access code to give them access to one last Checkpoint.
This email will be sent 24 hours after the webinar.
When that Checkpoint has been successfully completed you will have immediate access to your certificate.
You will be able to access your certificate at any time after this via the My Dashboard page of the training site.

What is a webinar?

A webinar is a live, web-based video conference that uses the internet to connect the individual (or multiple individuals) hosting the webinar to an audience of viewers and listeners from all over. Hosts can show themselves speaking, show slideshows or demonstrations.
Participants do not need any special equipment to attend our webinars – a tablet (like an iPad) or large internet connected device and speakers or headphones are all that is needed.

Webinar platforms also offer interactive features that the audience can use to ask questions and ‘chat’ with host. We include Q&A sessions to answer participants questions about the content, and there is a text-based Q&A box where questions can be typed by participants at any time during the presentation.
We also test knowledge and understanding through the use of interactive polls throughout the presentation.

The webinar is a key component of most of our courses, as it provides the opportunity to test participants understanding of key concepts and for them to interact with experienced senior safe ministry trainers.

We use Adobe Connect as our webinar platform.

Logging in

  • The log in page is here:
  • In order to log in, you first need to create an account here:
  • Once you have created your account you can log in using the email address and password that you selected.
  • Make sure that your email address and password are entered correctly. They are case sensitive, and a common problem occurs when copying and pasting email addresses and passwords, where a space is added to the end.
  • If your attempts to log in are unsuccessful, don’t keep trying! If you have more than a certain number of unsuccessful attempts close together, the system will lock you out for a period of time.
  • If you are not sure of your password, use the ‘lost your password?’ link on the log in page. This will send you a special password reset link to your email address. Click on this link within 30 minutes to reset your password. If the click doesn’t seem to work, try copying and pasting it into the address bar of your browser.

Creating an account and enrolling in a course

Creating an account and Enrolling in/paying for a course
If you experience problems creating an account or paying for Safe Ministry Training (either online or face to face courses) please check through these common solutions:

  • Make sure that any anti-virus or anti-malware software is not interfering with accessing this site.
  • Note that creating an account is a separate process to enrolling in training. You need to create an account first and then you can enrol in training.
  • You can pay by credit/debit card (Mastercard or Visa) or PayPal. Paypal allows you use whatever sources of cash/credit you have linked to your PayPal account. We are no longer able to accept direct deposit as a payment method.
  • Please note that all personal information collected is done so via an encrypted connection and stored in an encrypted database on a secure server. Credit card/PayPal transactions are all conducted via Westpac or PayPal’s secure sites. No credit card details are ever stored on our server. Please see our full Privacy Policy for details of how we treat your data.

Most problems at this point relate to one of the following:

  • Trying to use a device with a small screen. While we have tried to make the website functional on a wide range of devices, those with very small screens and/or low resolutions will make it harder to navigate or use the site.
    Please try again using a larger screen.
  • Issues with your web browser. Please see this article for suggested solutions.