Tips on having a great webinar

Tips on having a great webinar

  • Laptop/desktop computer: Using a laptop or desktop computer is recommended as it provides the best experience. No additional software is needed – the webinar will be accessed through your web browser (we would recommend using Chrome).
  • iPad/tablet: If you are using an Apple iPad or Android tablet make sure you have the current version of the Adobe Connect app installed. This is free and available for different devices/platforms here:
  • Mobile phone: Do NOT attempt to take part in the webinar on a mobile phone (no matter how big it is) – you will not be able to participate fully in the webinar on a phone.
  • Your confirmation email for the webinar must be available on the device you will be using for the webinar.
  • If your internet connection is via Wi-Fi, make sure you have a good strong Wi-Fi signal for your device – i.e., try to be close to your router or wireless access point.
  • You might be surprised at how many devices use the internet connection in our homes! Minimise how many other devices are connected to the internet at the time of the webinar. Perhaps ask other household members to hold back on Netflix streaming and other downloading for the duration of the webinar.
  • At least 10 minutes before the webinar start time, open the confirmation email and click on the ‘Join’ button or the login URL in the email.
  • Depending on what device you are using the webinar will open in your browser (for laptop & desktop computers) or it will open directly in the Adobe Connect app (for iPads and tablets). If you are prompted to ‘Open in browser’ or ‘Open in app’ please choose the option that is relevant for your device.
  • Once you are logged in, you should check that your audio is working OK (follow the instructions on the screen). Remember, you do NOT need a webcam or microphone to participate in the webinar.

If you experience audio issues once the webinar starts, try the following measures:

  • click on the SMT Webinar Room button at the top of the screen to test your speakers
  • if you have logged in via a web browser on a laptop or desktop computer
    • refresh your browser page – click the circular arrow next to the web address at the top of the screen, or press Ctrl + R (for Windows devices) or Cmd + R (for Mac devices)
    • check if audio is muted/blocked for the website – right click the tab for the Adobe Connect website and a menu will drop down. If the site is muted, choose ‘Unmute site’ from the list
    • log out and log back in – close your browser tab by clicking on the ‘x’, then use the ‘Join’ button in your confirmation email to re-join the session (you may need to persist with this a few times as there can be issues that interfere with your connection as you join the session)
  • if you have logged in via the Adobe Connect app on an iPad/tablet
    • log out and log back in – close your app by double-clicking the home button, then swipe the Adobe Connect app to the top of the screen. Use the ‘Join’ button in your confirmation email to re-join the session (you may need to persist with this a few times as there can be issues that interfere with your connection as you join the session)
    • un-install and re-install the app – touch and hold the app and choose ‘delete’ from the options that appear, then use the links in your confirmation email to re-install the app and log back in (there may have been issues that corrupted the installation of the app)

What happens if my course enrolment expires before I finish the course?

The online Safe Ministry Essentials and Refresher course both have an enrolment period of six months.
You should complete all the self-paced topics, the live webinar and the post-webinar topic within that period.

If your course enrolment (six months) expires before you can complete your training (including the webinar and post webinar Topic), then you will need to ‘Enrol‘ and pay for your course again, which will gain you an additional enrolment period, and you will need to start your course from the beginning .

Tips and Tricks – web browsers

Tips and Tricks – web browsers

If you experience problems progressing in the courses, the chances are that doing some simple maintenance on your web browser will fix it.
This involves clearing the browser cache and/or cookies.
Here’s a list of simple instructions on how to do that for common browsers.

NOTE: If this looks too technical for you, either seek local help or simply try another browser. We are unable to assist individuals with technical problems with their device.

Chrome – desktops and laptops

  1. On your computer, open Chrome.
  2. At the top right, click the menu button (three vertical dots).
  3. Click More tools, then click Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to “Cookies and other site data” and “Cached images and files” check the boxes.
  6. Click Clear data.
  7. NOTE: Try just clearing the ‘Cached images and files’ first and see if that helps.

Chrome – Android devices

  1. Tap Chrome menu > Settings.
  2. Tap (Advanced) Privacy.
  3. From the “Time Range” drop-down menu, select All Time.
  4. Check Cookies and Site data and Cached Images and Files.
  5. Tap Clear data.
  6. Exit/quit all browser windows and re-open the browser.

Chrome – iPads and iPhone

  1. Open Google Chrome on your iPhone or iPad and tap the Options
  2. Tap Settings
  3. Scroll down and tap Privacy.
  4. Tap Clear Browsing Data.
  5. Select which Browsing Data to clear (Browsing History, Cookies, Site Data, Cached Images and Files) then Tap Clear Browsing Data.
  6. Tap Clear Browsing Data again to confirm your selection.

Firefox – Windows

  • Click the menu button Fx57Menu and choose Options.
  • Select the Privacy & Security panel.
  • In the Cookies and Site Data section, click Clear Data….
  • Remove the check mark in front of Cookies and Site Data.
  • With Cached Web Content check marked, click the Clear button.
  • Close the about:preferences page. Any changes you’ve made will automatically be saved.

Firefox – Android devices

  1. Tap the menu icon located at the top right corner. …
  2. Tap Settings.
  3. After that, you will be taken to the settings screen. …
  4. You will then be taken to a list of what can be cleared. Hint: try leaving cookies intact first.
  5. After those have been selected, tap the Clear data button to actually clear the cache and cookies.
Safari 14.0 (Mac)
  1. In the Safari app  on your Mac, choose Safari > Preferences, click Privacy, then do any of the following:
    • Remove stored cookies and data: Click Manage Website Data, select one or more websites, then click Remove or Remove All.
      Removing the data may reduce tracking, but may also log you out of websites or change website behaviour.
    • See which websites store cookies or data: Click Manage Website Data.

Microsoft Edge

  1. Open the Settings Menu. In the top right hand corner you’ll see three dots in a horizontal line. …
  2. Locate Clearing Browsing Data. …
  3. Choosing What to Clear. …
  4. Restart the Browser.

Logging in

  • The log in page is here:
  • In order to log in, you first need to create an account here:
  • Once you have created your account you can log in using the email address and password that you selected.
  • Make sure that your email address and password are entered correctly. They are case sensitive, and a common problem occurs when copying and pasting email addresses and passwords, where a space is added to the end.
  • If your attempts to log in are unsuccessful, don’t keep trying! If you have more than a certain number of unsuccessful attempts close together, the system will lock you out for a period of time.
  • If you are not sure of your password, use the ‘lost your password?’ link on the log in page. This will send you a special password reset link to your email address. Click on this link within 30 minutes to reset your password. If the click doesn’t seem to work, try copying and pasting it into the address bar of your browser.

Creating an account and enrolling in a course

Creating an account and Enrolling in/paying for a course
If you experience problems creating an account or paying for Safe Ministry Training (either online or face to face courses) please check through these common solutions:

  • Make sure that any anti-virus or anti-malware software is not interfering with accessing this site.
  • Note that creating an account is a separate process to enrolling in training. You need to create an account first and then you can enrol in training.
  • You can pay by credit/debit card (Mastercard or Visa) or PayPal. Paypal allows you use whatever sources of cash/credit you have linked to your PayPal account. We are no longer able to accept direct deposit as a payment method.
  • Please note that all personal information collected is done so via an encrypted connection and stored in an encrypted database on a secure server. Credit card/PayPal transactions are all conducted via Westpac or PayPal’s secure sites. No credit card details are ever stored on our server. Please see our full Privacy Policy for details of how we treat your data.

Most problems at this point relate to one of the following:

  • Trying to use a device with a small screen. While we have tried to make the website functional on a wide range of devices, those with very small screens and/or low resolutions will make it harder to navigate or use the site.
    Please try again using a larger screen.
  • Issues with your web browser. Please see this article for suggested solutions.

Options to complete Safe Ministry Training

Safe Ministry training can be completed either face to face or online

  1. Safe Ministry Training Online
    Refresher Online and Essentials Online are available now. The Junior Leader’s course is also available – information is here.
  2. Face to face Safe Ministry Training
    The PSU holds Safe Ministry training events throughout the year at a variety of locations. The training is provided by a qualified Senior Safe Ministry Trainer. Click here to view general face-to-face training information and upcoming Safe Ministry Training Events.

How can my church subsidise the cost of training for its members?

With the move to online training and the associated Safe Ministry Training account and enrolment/payment system, churches who wish to sponsor or subsidise the training (online or face to face) for their members need to use the following approach:

  • For online training, go to the Bulk Online Training Tickets page on this site, and carefully complete the form on that page.
    For face to face training events, go to the Bulk Face to Face Training Tickets page.
  • That will automatically generate an invoice to the church, which will be emailed immediately to you.
    When that is paid, the church will be issued with a unique discount code for the course(s) required.
  • That code should be given to the church members wishing to train, and they must individually create a Safe Ministry Training account and enrol for whichever course they are undertaking. When entered at the checkout, that code will automatically discount the fee for the course.
  • Once the account creations and enrolment processes are complete, the course can be undertaken as normal.

It is not possible to simply make one booking for x people in the one transaction. Each individual has to create and account with their own details.